I chose to go through the Madisonville Library in-box assignment. This is how I would handle each of the 16 items listed:
Because time and resources are the major commodities of my public library, I see the first item, about the delinquent periodical bill, as the first and most urgent thing to take care of. I would probably immediately find out why the bill has not yet been paid and then I would call them and (if possible) assure them that payment is on its way, and then I would ask them to process the current request for us.
Because the display of science fair projects is scheduled to be set up today, I would probably deal with #3's issue next. In this case I would probably delegate the task to one of Marie's assistants, because they would probably be more familiar than I with what Marie wanted to do.
Because time is also an important factor and it wouldn't take very long to make my administrative assistant happy, I would probably go ahead and okay Sheila's request (#14) to take her lunch hour to go to the hairdresser today next.
Because keeping my mayor (essentially one of the most important people in town) happy is important, I would probably go ahead and return the mayor's urgent call (#8) next.
I would probably go ahead and deal with the snafu surrounding Leon's leave time (#7) next, because it would be important to understand why I missed that rule in the first place and what options I have for dealing with Leon's request before I talk to him personally.
I would probably go ahead and schedule a meeting with Brenda next (#4), because it would be important to assure her that she had my support and to see what I could do to help her meet her work goals until we fill Phyllis's position with someone. Because she's out of town for this week I would probably go ahead and send her an email telling her to get in contact with me as soon as she's back.
Because dealing with my current staff needs is important, I would probably go ahead and deal with Jerry's request for a meeting (#6) next.
Because Leon's message about the elementary school books is important and because I will want to get his input before I make a decision, I would probably want to schedule a meeting with Leon to deal with #16 next. When I meet with Leon I would probably deal with his leave request at this time.
After I have dealt with the meeting requests from my staff members, I would probably deal with the outside requests next. Because of the sensitivity of the issues in #15, I would probably try to acknowledge their decency complaint in a formal letter before meeting with them, consult the relevant policies, and schedule a staff meeting with all of the relevant staff members to figure out how to handle this situation before their group shows up on Friday.
Next, I would probably turn to the lawyer's letter (#10) for the Deweyville Public Library. I'm not sure if this library is another name for our library(?), so I would probably try to determine that first. If I found that this library name is indeed another name for our library, I would probably write to the lawyer to acknowledge the generosity of the donation and to assure him that we will officially accept or decline the gift very soon. After I wrote the letter I would probably consult with the collection policy for our library and then schedule a meeting with the relevant personnel to determine whether to accept this generous gift or not. If I determined, however, that this library is actually a different library than ours, I would then write to the attorney advising him that we received the letter by accident.
After I dealt with these issues, I would probably turn to the items that did not take as much time to deal with or are not as urgent as the previous issues. I would probably deal with Jean's appendectomy next (#2) by asking Leon to be responsible for collecting signatures on a staff card while asking Sheila to order flowers for Jean on behalf of the library.
I would next write to George C. Granite (#9) thanking him for his kind words about Kermit, and then I would pass along the letter to Kermit while noting it in his employee file.
I would next consult our meeting room schedule for John Pushey's regional sales meeting request (#11). If the meeting room is available for Jack Martin's meeting, I would then go ahead and reserve the meeting room for that meeting and then go ahead and call John back to confirm the booking.
After I took care of that booking request, I would then write a brief reference letter for Jan Stevensen (#5) indicating my support for her loan. I don't know if I would cosign the note unless it was necessary and without any details, but I would consider it while I was taking care of the other tasks.
After I took care of Jan Stevensen's financial request, I would go ahead and take care of the professional request made by Steven S. Suntan (#12) by writing an appropriate reference letter for the occasion.
After I dealt with the staff-related meeting and reference requests, I would probably turn to the library student's letter (#13) about job requests. I do not know how much I could legally tell him/her about potential openings that had not been created or approved yet, but I would probably encourage them to submit a resume for our review and wish them luck with their job search.
Sunday, March 1, 2009
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